Return policy

Return Policy

Return and Refund Policy:

1. Can I exchange the product size or color, or request a refund?

We offer a 30-day return and exchange policy from the date of purchase. Return shipping costs depend on your country and are borne by the customer.

After receiving and inspecting the product, if you require a refund, we will process it within 3-5 business days via your original payment method.

If the return is due to a product defect or our error (e.g., incorrect size or model), we will cover the return/exchange shipping costs.

2. What if I receive a damaged or incorrect item?

If the return is due to a product defect or our error (e.g., incorrect size or model), we will cover the return or exchange shipping costs.

Return Request Process

Please contact customer service at 1649777927@qq.com to submit a return request.

Once your return request is approved, we will send you a return label and detailed return instructions (including the return address and instructions).

Important Note: Returns without a submitted return request will not be processed. Please complete the return request process in advance.

Product Issue Handling

If you receive a product with any of the following defects or damage, please contact us immediately after signing for it so we can resolve the issue as quickly as possible:

Product Defects or Damage

The product you received does not match your order (incorrect product, missing product, etc.)

Non-Returnable Items

The following items are not eligible for return:

Perishable Goods (food, flowers, plants, etc.)

Customized Goods (personalized items, special order items)

Personal Care Products (skincare products, cosmetics, etc.)

Hazardous Materials (including flammable liquids, gases, etc.)

Promotional Items and Gift Cards

Exchange Policy

If you need to exchange an item, we recommend that you first return the original item according to the return process, and then place a new order. This will ensure you receive the desired item as quickly as possible.

Refund Policy

After receiving and inspecting the returned item, we will notify you of the refund review result via email.

Approved refunds will be automatically returned to your original payment method (e.g., credit card, Alipay, etc.). Refund processing time depends on your payment method. Please note that processing time may vary depending on your bank or payment platform. For any questions, please contact customer service: 1649777927@qq.com

Recipient: Shiyan Tongwen Trading Co., Ltd.

Return Address: No. 41, Group 7, Zhongshan Village, Yangxipu Town, Yunyang District, Shiyan City, Hubei Province

Postal Code: 442500

Customer Service Email: 1649777927@qq.com

Tel: [+86 15159312498]

Please feel free to contact us if you have any questions. Thank you for your understanding and support!